All sales are final on any products purchased on our website. No refunds or exchanges will be issued under any circumstances. If your order should arrived damaged, please send us a photo of the damaged product via "live chat" and we will promptly send out a replacement. Please note that we are not responsible or held liable for packages that are marked by the Carrier as delivered, but was not received by the Customer. 

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For Professional Tools, such as Clippers, Blow Dryers, and Shears, purchased on our website, a 30 day return window applies. The 30 day return period begins on the date, we show your package as delivered by the Carrier. Please note that we do not issue refunds on any tools purchased on our website under any circumstances. However, we will gladly issue a store credit minus a 30% restocking fee, if the item is returned to us within 30 days of the delivery date. The Customer is responsible for all shipping fees incurred when sending tools back to our warehouse. The returned item must be received by us prior to any store credit being issued (minus the 30% restocking fee).

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For more information, on our Shipping & Return Policies, please start a live chat and we'd be happy to assist you.